Health Club Supervisor

Full Job Description

Job summary

Plan and supervise all fitness operations, ensurehealth club personnel offer quality fitness service and proper maintenance ofthe equipment, organize special events/aerobics classes in line with members’needs, Hotel strategy, best practices and policies.

Duties and Responsibilities

  · Plan daily/weekly/monthly health club operations, supervise and coordinate theimplementation fitness and other health club programs.

Check the condition of the fitness equipment andensure necessary maintenance is regularly carried out to maintain safetystandards.

  · Maintain high levels of hygiene of the health club facilities, swimming pooland ensure timely cleaning of the linen and sanitizing / cleaning of equipmentand tools.

  · Schedule health club employees according to business demands, monitor andevaluate their performance and maintain team discipline in line with the hotelpolicies.

· Monitor and maintain adequate inventory of health club supplies, ensure properusage to control costs and make timely requisitions.

  · Liaise with equipment suppliers to train health club employees on usage androutine maintenance of the equipment.

  · Work closely with Revenue and Business Development and other Departments tocome up with revenue generation strategies.

  · Assess the needs of guests/members and customize packages for target clients inorder to up sell Health Centre usage and Massage sessions.

· Review pricing against market trends and demand, update rates in liaison withManagement and drive revenues from gym membership at the correct rates.

· Ensure renewal notices/Invoices are issued to members and all payments forservices rendered at the Health Centre are receipted and accounted for.

· Handle and take appropriate action to track and resolve guest complaints or anyincidents.

  · Inspects the gym and swimming pool and ensure safety standards are adhered toand attendants are alert

Requirements

  · Minimum of a higher Diploma in the disciplines of Sports Science, Leisure &Recreation Management fitness, Hotel Management, Tourism & HospitalityManagement or a related field.

· A bachelor’s degree in any of the above disciplines is an added advantage.

  · A first aid and life guard certification is an added advantage.

· Three (4) years of progressive experience of health club management in at leasta 4-star hotel or a busy health club, one (2) of which should have been in asupervisory role.

· Planning and Budgeting skills.

· Knowledge of principles behind excellent customer service

. · Knowledge of safety standards and firstaid administration.

· Entrepreneurship skills and innovativeness.

  · Computer skills and ability to operate POS machines / accounting software.

· Planning,organizing skills and ability to prioritize.

  · Friendly and warm demeanor.

  · Proactive work style