Lead Consultant (Exstream) (38307)
Job Details
Full Job Description
Hiring Manager: Vabhav Pruthi
Talent Acquisition Advisor: Justin Philip
Job Code Level: CGP4
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Lead Consultant – Exstream/StreamServe/Document Presentment/xPressions – Consulting Services
OpenText’s Professional Services
Customer Communications Management (CCM) team is a fast-paced, rapidly
expanding organization specializing in OpenText’s CCM Software,
including OT Exstream, StreamServe, Document Presentment and
xPressions solutions. These software solutions combine customer
relationship management (CRM) and mission-critical communications with
multi-channel output.
The team has an opening for a
senior level solution architect/consultant to be a key contributor for
our team. Professional Services is focused on working with OT’s CCM
clients to develop and implement document automation solutions
utilizing the OT CMM product set. The Team’s goal is to engage with
our clients to develop solutions that deliver a strong Return on
Investment and achieve an excellent level of customer satisfaction.
As a member of team, your tasks may include:
• Work with clients to analyze requirements and specify
solutions
• Assist with the solution architecture design for
integration projects of OT’s CCM software, including orchestration of
publishing tasks and steps, optimization of logging, fault detection,
error handling and channel delivery, all aligning with a client’s
strategies and goals
• Be the technical lead on small to
medium projects throughout complete project lifecycle
• Implement integration components in Java (Core, SpringBoot, Camel), .NET, C/C++ or scripting languages
• Develop communication applications using OT’s CCM software – Exstream Design Manager / Communication Designer / Content Author / Empower
• Develop communication orchestration flows using
Orchestrator, Communication Builder and Command Center and Delivery
Manager
• Develop scripts using Bash, PowerShell, Windows
Batch or Perl for orchestration / scheduler
• Integrate
OpenText Directory Services (OTDS) with identity providers like
On-prem AD over LDAP; Azure AD, Okta, PingIdentity using SAML 2.0 and
SCIM 2.0
• Consult and mentor clients on deployment of OT’s
CCM software
• Collaborates with the project manager to
develop project estimates, including detailed project plans and work
breakdown structures for small to medium business unit level
projects
• Create project documentation including
architecture, functional specifications, technical design, integration
design, configuration and development
• Potentially work on
multiple customer engagements in parallel
• Successfully
works as a member of a project team collaborating on projects and well
as skill sharing
• Ensure client’s
satisfaction
Required Qualifications:
•
Ability to understand the customer's business problem, need, or
opportunity and to develop and implement a solution that appropriately
addresses the business problem, need, or opportunity.
•
Ability to lead the development, deployment, and technical quality of
small and medium business unit level Information Technology (IT) based
solutions (typically within multiple technology or specialty
areas).
• Ability to collaborate effectively with the project
manager to manage small to medium projects as necessary.
•
Bachelor’s degree with IT orientation, or equivalent experience.
• Experience programming for Linux/UNIX/MVS platforms, Web
Services, SQL, Stored Procedure, ORM, data transformation using XSLT
1.0 / 2.0
• Experience with integration concepts like REST, SOAP, Messaging Queues (RabbitMQ/IBMMQ), event-driven architecture using Kafka
• Deep understanding and hands-on experience with one of the public cloud providers - AWS, Azure or GCP deploying Exstream server-based and cloud-native platforms.
• Understanding of web and security concepts like DNS, HTTPS, Single Sign On (SSO), SSH, TLS, mTLS, JKS, OAuth, SAML, SCIM, Cryptography
• Proactive mindset, very good
professional conduct, and attention to detail.
• Demonstrates
excellent consultative skills.
• Ability to build rapport and
trust with client.
Other Desired Qualifications
• Experience with OT Exstream, StreamServe, Document
Presentment or xPressions solutions.
• Cloud Native
technologies (Docker, Kubernetes, Helm, OpenShift etc.), microservices
or specific hyper scaler technologies
• Experience with DevOps tooling like Git, Jenkins, Maven, Gradle, SonarQube, Fortify, Artifactory
• Knowledge / experience with Infrastructure as Code using Terraform, Vault
• Understanding of front-end development using HTML, CSS, JavaScript (React / Angular)
• Experienced in graphical design or
desktop publishing applications.
• Advanced knowledge of
PostScript, AFP, PDF or other output formats.
• UNIX, MVS or
z/OS system administration.
• Knowledge of integrating with SAP, SuccessFactors, Sales Force, Guidewire and OpenText product stack like ECM, xECM, Archive Server
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at .
Lead Consultant (Exstream) (38307)
OpenText
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