Receptionist
Job Details
Full Job Description
Job Summary
Welcome and check guests in and out of the hotel, attend to
guest queries, provide excellent, prompt, and professional guest
service to meet guest needs, and ensure guest satisfaction in line
with MRH's strategy and policies.
- Welcome guests upon arrival, confirm their booking, assist them complete registration, allocate them rooms as per guest preferences, and provide guidance on the hotel amenities.
- Manage online and phone reservations, provide information about the hotel, available rooms, rates, and amenities, confirm bookings, and block booked rooms.
- Liaise with the housekeeping staff before occupancy and after rooms are vacated to ensure all rooms are clean, tidy, and fully furnished to accommodate guests to their satisfaction.
- Post bills for consumed services to guests’ accounts, review accounts, charge guests during the check-out process, and process accurate payment of guest accounts.
- Monitor visitors to the hotel, ensure safety, and report any suspicious activity to security and management.
- Maintain a neat and orderly front desk and reception area, replenish the brochures and information cards.
- Complete maintain and submit any incident reports, daily activity reports, or other reports requested by management.
Requirements
qualifications and skills
Minimum of an Ordinary Diploma in the disciplines of Hotel Management, Tourism & Hospitality Management, or related field.
At least one (2) year experience as a receptionist in a reputable and busy hotel.
Knowledge of Opera / Fidelio / other world Class
Knowledge of principles behind excellent customer service.
Excellent knowledge of the hotel amenities.
Good and smart presentation
Knowledge of computer skills
Requires standing and working for extended hours
occasionally