Sales Training Manager

Full Job Description

At M-KOPA, We Finance Progress.

The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Our people reflect this mission; we pride ourselves in empowering our people to own their own careers and encouraging growth through our learning and development programs, coaching partnerships, and on-the-job training. As a collective, we value diversity, knowing every journey brings its own reward, and support each employee as they travel theirs. This includes our family-friendly policies, commitment to employee mental and physical well-being, and flexible working practices. Our aim is for every employee to be able to shape their own career, whilst helping shape the future of M-KOPA as we grow together.

Job Purpose

The Sales Training Manager is responsible for supporting the sales team with training needs and requirements, and managing the entire end-to-end Sales Training function from identifying training needs, to preparation, to delivery.

The role is a field role in Kampala Uganda.

• Duties and Responsibilities

  • Training Needs Analysis (TNA) : In partnership with HR, administer periodic training needs surveys and assessments, review training reports, and conduct skill gap analysis to inform behavioral and technical training needs of the sales team.

• Sales Training Program : Create an annual Learning and Development /training calendar with the TNA.

• Sales Training Curriculum Development : Develop and implement in-class, in-field, and virtual sales training curriculum for new and existing SEs, FSMs, and DSRs.

• Sales Training Content Development : Develop interactive sales training content for generic and tailored sales training programs.

• Training Materials : Develop and maintain up-to-date training material to M-KOPA standards.

• Training Outcomes : Define expected training outcomes and implement strategies to achieve these outcomes.

• Training Logistics : Organizing the training sessions including determining training schedules, venue, and facilities and supporting other trainers in facilitating training sessions.

• Training Budget : Manage the training operations budget to ensure maximum return on investments.

• Training Delivery : Deliver regular high-impact training that can be immediately applied by the salesforce (SEs/FSMs and DSRs).

• Training Impact Assessment : Developing training impact assessment methodology and implementing it within set timelines.

• Training Report : Document results of training delivered and provide training reports to management to enhance visibility on field operations.

• New Products/Processes : Ensure processes, products, projects/ pilots training e.g., new product rollout, price, and process changes are done timely and, in a cost-effective manner.

• People Management : Direct management and leadership of Regional Sales Trainers to ensure effective deployment and excellent execution of training programs across the country.

• Performance Management: Define OKRs and measure sales training effectiveness through frequent evaluations to inform further developments and investments.

• Vendor/External Stakeholder Management : Work with and manage any external partners/vendors used to support creative content design or learning management tools.

• Stakeholder Collaboration: Work with cross-functional teams e.g., Tech, CC (Customer Care), Business Intelligence (BI), and Product Managers (PM) on new feature updates and effectively design go-to-market (GTM) strategies for effective implementation.

• Learning Management System (LMS) : Designing online courses, delivering them to learners, tracking performance metrics, facilitating collaboration among learners, and reporting to administrators/managers.

• Market Intelligence: Understand business competitive advantage, product intelligence, consumer understanding, and market understanding.

Skills, Competencies and Experience:

• Bachelor's Degree in Humanities and Social Sciences

• 5 years plus working experience in a Training Role from Telco, OEMs, Financial Services, and FMCGs in Uganda

• Experience in Field Sales, or working within a sales environment is desirable

• Strong analytic skills to work with large volumes of data, analyze, and identify drivers for performance

• Should be able to drive causal diagnosis to provide data-driven recommendations

• Experience in communicating at all levels up to and including Senior Management

• Experience in designing and implementing training programs

• Excellent communication, leadership, and time management skills

• Good planning and organizational skills

• Ability to work calmly under pressure

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.