86 Jobs in Kampala

Customer Service Representative - IT Outreach Specialist

Location:  Remote | Job Type: Full-time

About Us: At M365Connect, we specialize in connecting elite Microsoft professionals with leading European IT companies. Our commitment to delivering exceptional service and innovative recruitment solutions drives us to excel. Join us in shaping the future of IT recruitment and building strong, professional networks.

The Role: We are seeking a motivated and tech-savvy Customer Service Representative to join our outreach team. This role is crucial in maintaining and expanding our client base by engaging with top-tier IT companies and skilled Microsoft freelancers across Europe. Your mission will be to initiate contact, foster relationships, and articulate our unique value proposition to both potential clients and candidates.

Key Responsibilities:

• Conduct cold calls and outreach efforts to potential IT clients and freelancers, explaining our services and the value we bring.
• Maintain a high level of professionalism and resilience, continuing to engage prospects despite challenges or initial rejections.
• Utilize excellent English communication skills to clearly convey messages and foster relationships.
• Manage communications across multiple channels, ensuring all interactions align with our brand and service standards.
• Collaborate with recruitment and marketing teams to align strategies and enhance outreach effectiveness.
• Demonstrate a high awareness level of industry trends to effectively engage with tech-savvy clients and candidates.

Requirements:

• Proven experience in customer service, particularly in making cold calls and conducting client outreach.
• Exceptional command of the English language, both written and spoken.
• Strong ability to handle pressure and maintain motivation, even when faced with challenges or no response.
• Tech-savvy, with a keen understanding of IT and recruitment industries, especially in the context of Microsoft technologies.
• Excellent interpersonal skills, with a talent for building relationships and influencing decision-makers.

What We Offer:

• A competitive salary and benefits package.
• A supportive environment that fosters professional growth and development.
• The opportunity to work with major IT companies and talented freelancers across Europe.
• A culture that values persistence, resilience, and a positive attitude in the face of challenges.

How to Apply: Interested candidates should submit their resume along with a cover letter detailing their experience in customer service and outreach, particularly within the IT or recruitment sector. Please send your application to by clicking the apply button

About M365Consult
M365Consult is a specialized consultancy firm dedicated to helping businesses unlock the full potential of Microsoft 365 . We provide expert guidance on optimizing collaboration tools, enhancing productivity, and securing digital environments. Our tailored solutions enable seamless digital transformation, allowing our clients to focus on growing their business while we manage the complexities of Microsoft 365.

As part of the M365Group, we pride ourselves on delivering high-impact results through innovation, technical excellence, and a deep understanding of the Microsoft ecosystem. Join us and be part of a team that empowers organizations to work smarter, safer, and more efficiently.

Are you a Chartered Accountant with a passion for meticulous financial management, including tax law expertise? M365Consult is on the hunt for an exceptional, detail-oriented Accountant for a long-term engagement of several years! In this role, you will be the linchpin of our financial activities, responsible for a wide array of duties ranging from daily bookkeeping to acting as a tax lawyer. If you're eager to leverage your chartered accounting skills in a dynamic environment, explore the details of this exciting opportunity below:

Overview

Job Title: Chartered Accountant and TAX Lawyer for Latvia

Role Duration: Long-term project (min 12-24 months)

Responsibilities:

- Manage Documents and Files in SharePoint File Directory. Create and maintain descriptions for each file

- Handle day-to-day bookkeeping tasks, ensuring accurate and timely recording of financial transactions.

- Prepare and analyze financial statements, including balance sheets, income statements, and cash flow statements.

- Conduct thorough research on financial regulations, tax laws, and industry trends to ensure compliance and informed decision-making.

- Act as the sole point of contact for all financial activities, including tax-related matters.

- Manage Communication between Company Stakeholders (Owners) and financial institutions (EDS/SRS/UR.GOV.LV) in Latvia

- Prepare legal documents ready to sign for Stakeholders

- Assist in the preparation of budgets, forecasts, and financial reports for management.

- Collaborate with cross-functional teams to provide financial insights and support strategic decision-making.

- Maintain organized and easily accessible financial records for audits or internal reviews.

- Manage QuickBooks efficiently to streamline accounting processes.

- Identify and implement areas for process improvement.

- Communicate effectively with clients, team members, and management, providing clear financial updates and advice.

Ideal Candidate:

- You have an understanding of taxation, particularly in line with EU standards.

- Chartered Accountant with experience in handling all accounting and tax preparation tasks, including acting as a tax lawyer.

- Proficient in researching, including using search engines and AI tools like ChatGPT for gathering information.

- Skilled in managing accounts payable and receivable and reconciling bank statements.

- Detailed knowledge of and compliance with tax regulations.

- Ability to identify and implement improvements in financial processes and procedures.

- Excellent communication skills.

- Organized and detail-oriented.

Application Requirements:

- Submit a proposal detailing your experience and your approach to the project.

- Provide links to past completed projects showcasing your expertise in accounting and tax preparation.

- Specify your availability and hourly rate for this long-term project.

Join M365Consultand bring your Chartered Accountant expertise to our team. We look forward to hearing from you!

Screening Questions:

Are you are chartered accountant? If yes, please provide on which level and which discipline you are a chartered accountant?

Are you QuickBooks certified? If yes, please provide a proof of your QuickBooks certification

Do you have experience with companies from the European union? If yes, describe which country and what was your responsibilities and your daily tasks in there in detail?

Let's pretend I have a Latvian company, and I do buy something from Germany which includes VAT. How can I declare this VAT to the Latvian government to receive back the paid VAT in Germany? Try to be as detailed as possible while describing this process.

Role Purpose

• Own the end-to-end people agenda as a generalist HR leader with a strong focus on Talent
• Acquisition to support rapid growth. Build and lead a compliant, safe, engaged, and high-performance
• organization, partnering closely with business leaders and the global HR team.

Key Responsibilities

• Lead full-cycle hiring for corporate, operations, technical, and field roles; build scalable recruiting processes and talent pipelines.
• Drive workforce planning, headcount budgeting, and ramp-up plans aligned to business growth.
• Serve as primary liaison with unions/worker representatives; lead negotiations, collective bargaining inputs, and grievance management.
• Ensure compliance with Ugandan labor laws, statutory filings, permits/visas, contractor governance, and audits.
• Partner with HSE leads to embed a safety-first culture across all sites and functions.
• Lead organizational design, role clarity, spans & layers, and change management for scale-up initiatives.
• Run performance cycles, calibration, and development planning; institute succession planning and talent reviews for critical roles.
• Build a learning roadmap for managers, technicians, and rider-facing teams; launch compliance academies.
• Own HRIS data integrity, payroll inputs/controls, and SLA-based HR services; provide dashboards on key HR metrics.

Qualifications & Experience

• 10 to 15 years progressive HR experience with at least 5 years in a country-level or multi-site leadership role.
• Strong generalist background with depth in high-volume recruitment for operations/technical/frontline roles.
• Hands-on experience with unions/industrial relations, collective bargaining support, and complex ER case management.
• Solid exposure to HSE integration, statutory compliance, and audits.
• Strong command of Ugandan labor law; prior work across East/West Africa a plus.
• Competent with HRIS/ATS and analytics (Power BI/advanced Excel); data-driven decision-maker.
• Degree in HR/IR/Business; CIPD/SHRM or equivalent certification preferred.

Success Metrics (KPIs)

• Hiring: time-to-fill & cost-per-hire within targets; 90-day quality-of-hire; offer-to-join ratio.
• ER/IR: reduction in grievances/escalations; constructive union engagement; zero non-compliance findings.
• HSE: LTIFR/TRIFR improvement; corrective actions closed on time; training completion rates.
• Talent: succession coverage for critical roles; internal fill rate; engagement score uplift.
• Operations: payroll accuracy & on-time; HR service SLAs; policy adoption and audit pass rates.

What We Offer

• Opportunity to shape the people strategy of Africa's foremost e-mobility scale-up with significant societal impact.
• High autonomy, direct impact with Global HR Head and Country Head, and cross-functional collaboration.
• A mission-driven, fast-paced environment with growth and learning opportunities.

QSSU-MIA- OPS-OPERATORS

(FO Technical Assistant

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

 On behalf of our client in the E-Commerce Sector , we are looking for skilled operators to fill the following positions in Kampala.

1.    Outbound operator (15)

2.    Inbound Operator (15)

3.    Networks Operator (15)

4.    Inventory Operator (15)

Total Number of Vacancies: 60

Job Type: Temporary Contract

Role’s summary

Outbound Operators

·    Successful daily shipment of customer orders in alignment with the predefined targets

·    Zero-percentage error rate of customer orders

·    Be accountable and responsible for all picking slips in circulation

·    Ensure that all customers’ orders are picked up and shipped within the applicable timelines

·    Successful management, growth and development of the picking and packing team

·    Drive and implement process optimization to ensure maximum output

·    Manage all resolved errors within the predefined lead times

·    Provide daily reporting on output

·    Provide constructive insight and feedback if targets are not reached

·    Responsible and managing of all customer shipping queries within an acceptable timeframe

Inbound Operators

·    Assist inbound supervisors with identifying work procedures in a priority manner and expedite workflow.

·    Prepare and verify received items documents

·    Implement safety procedures and standards in the warehouse

·    Ability to prioritize workflow and communicate priorities effectively with inbound supervisors and, thereby, inbound officers.

Networks Operators

·    Inventory Management: Responsible for managing inbound, outbound, inventory location, Sorting and route planning

·    Dispatch: Responsible for assigning packages daily to delivery associates.

·    Reconciliation: Responsible for managing delivery associates’ feedback.

·    Cycle Count: Responsible for validation physical inventory count against inventory record

·    Escalation Management: Responsible for managing delivery escalation and Customer Feedback.

Inventory Operators

·    Own the inventory management from reception at hub till dispatch to customers or return to vendors

·    Lead routine (daily or monthly) cycle counts

·    Liaise with commercial teams over aging items needing a return to vendor or a campaign to sell them

·    Ensure inventory processes & systems are adhered to end to end

·    Ensure accountability for all items within their respective model translating to correct statuses for each item

·    Enhance Customer and Vendor Experience

Requirements

Qualifications and skills required

Qualification: At least a Bachelors or diploma or equivalent

 Skills

·    Excellent interpersonal and written & oral communication skills

·    Good computer skills, including advanced proficiency in Word, Excel and PowerPoint

All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU-MIA- OPS-OPERATORS”

Note The deadline for applications is not later than 05:00 pm Friday 26th September, 2025 Only shortlisted applicants will be contacted. Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client TOTAL Energies , we are looking for a competent,  skilled, and experienced Internal Audit Coordinator to work in Kampala

Reports to:  Internal Audit Manager

Division:  Internal Audit

Location:  Kampala

Positional Gaps : 1 Gap

Activities:

Compliance

Supports the Internal Audit Manager in the preparation of the risk based annual Audit plan for audit areas agreed upon by the General Manager and in line with the Company Risk Assessment, for the General Manager’s approval.Participates in the development and evaluation of the company Risk Assessments and Risk Mapping, focused on identification and analyzation of all major risks of the Business Units.Ensures the consistency and adequacy of Affiliate’s Internal Control framework with the Company’s requirements.Carry out value added internal audits according to the Audit Plan, on key processes within the affiliate (HR, Logistics…) and prepares audit reports for Internal Audit Manager’s review.Upon instruction from GM/CODIR, carry out special assignments and investigations in various areas within the affiliate’s business units.Prepare audit reports for Internal Audit Manager’s review, on the audit findings; indicating clear recommendations, not later than 2 weeks after completion of the audit. Follow up on implementation of these recommendations.On a monthly basis, prepare presentations to management, indicating key milestones regarding the Internal Audit activity.Audit the overall SOX processes (Entity Levels and Activity Level Controls) to ensure compliance with the Sarbanes Oxley Act and audit the Risk Assessment within the AffiliateParticipates in the Audit of the results of SOX ALC testing campaigns. Prepare audit reports for Internal Audit Manager’s review in regard to any deficiencies identified during the testing.Be involved in the Joint Venture Audits process.Supports the Internal Audit Manager in carrying out regular audits of the DOA process to ensure accuracy and correctness. Identify any risks relate to the process.Supports the Internal Audit Manager in the building of risk awareness amongst staff by providing support and training within the Affiliate.Carries out Audits of the Company Management System (CMS) to ensure that company policies and procedures are up to date valid and implemented. Audit the Affiliate’s processes in line with documented Reference documents to ensure compliance with local processes.Reports to the Internal Audit Manager on the policies, programmes and activities of the department.Requirements

·    Bachelor’s degree in either Accounting/ Finance/ Economics

Required Experience

·    Certification and valid membership in either of the following professional bodies CIA (IIA), ACCA, CPA (ICPAU), CIMA.

·    Must have at least 5 years post qualified working experience in Internal and/or External Audit, Risk Assessment methodologies and practices in operational activities. In-depth knowledge of applicable regulatory requirements and accounting procedures.

·    Knowledge of audit procedures, including planning, techniques, test and sampling methods involved in conducting audits.

·    Knowledge of computerized accounting and auditing record keeping systems.

·    An ability to maintain current knowledge of developments related to business matters of interest to internal audit, particularly legislation changes and developments as they affect the industry and new auditing techniques and practices.

·    Ability to establish and retain effective working relationships with other staff and to communicate clearly and effectively, both orally and in writing.

·    Ability to identify issues and formulate solutions.

·    Professionalism, integrity and confidentiality

·    Strong analytical skills, functional skills in IT systems and a good understanding of Excel, Microsoft, Word, PowerPoint.

·    Confident user of AutoCAD, MS Office products and OS Windows.

All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU-TOTAL-IAC-INTERNAL AUDIT COORDINATOR”

Application Link:

Note : The deadline for applications is not later than 05:00 pm  Friday,3rd October 2025

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

We are currently looking for a Senior Assessment Officer to support our Sudan country team, currently based in Kampala, Uganda

Position: Assessment Officer

Contract duration: 6 months

Starting Date: 1 October 2025

Location: Kampala, Uganda or Nairobi, Kenya.

COUNTRY PROFILE

Clashes between the Sudanese Armed Forces (SAF) and the Rapid Support Forces (RSF) erupted in Khartoum on 15 April 2023 and spread quickly across the country. Civilians have fled areas affected by fighting in large numbers, including to Chad, Egypt and South Sudan. Prices of food, fuel and other basic goods have skyrocketed skyrocketing, making critical goods unaffordable for many people. Half of Sudan’s population are in need of humanitarian assistance, and the country is on the verge of a catastrophic hunger crisis. Humanitarian organizations are racing to respond to the most pressing needs wherever and whenever feasible, with access issues complicating the ability of actors to respond. In this fast-evolving context, IMPACT Initiatives is working to inform the emergency response to enable effective prioritization with scarce resources.

POSITION PROFILE

Under the line management of the HPPU Research Manager, the Assessment Officer will take responsibility for a new workstream on Cash and Markets focused on supporting programmatic activities to strengthen markets in the Darfurs via market and supply chain assessments. This involves liaising with partner organisations who carry out data collection, supporting data cleaning, analysing findings, and crafting outputs such as factsheets and written reports that interpret these findings for partners.

This position requires strong research skills, a willingness to work in a team, an analytical mind, creativity, and independence. Knowledge of the national or regional context in Sudan, as well as fluency in Arabic are considered a strong asset. Candidates should have strong writing and presentation skills and be able to clearly think through and articulate implications of research findings. The position will regularly require looking at data, pulling out relevant findings, writing engaging briefs and factsheets, presenting findings to external audiences with varying amounts of data literacy, and guiding colleagues in how to think more analytically about their own research.

BACKGROUND ON CASH AND MARKET ASSESSMENTS

In recent decades, humanitarian action has moved towards giving aid in the form of cash or voucher assistance (CVA) issued directly to beneficiaries. This gives beneficiaries a choice in how to spend aid money, and it also supports livelihoods, markets, and supply chains within impacted localities. Effective CVA must be backed by informed research on price levels, the availability of goods, and the resilience of supply chains across different localities. More widely, Cash and Markets-based research can inform other humanitarian and developmental interventions, such as market strengthening initiatives in the form of business grants, infrastructure projects, and supply-chain strengthening.

RESPONSIBILITIES

The Assessment Officer’s responsibilities include:

RESEARCH CYCLE MANAGEMENT





Ensure research methodology and tools reflect market functionality, supply chain dynamics in Sudan, and align with partner capacities

anaging relevant research cycles end-to-end, including oversight of research design, data collection, or analysis.

Manage timelines and deliverables aligning outputs with partners programmatic objectives



CONTEXTUAL UNDERSTANDING





Develop an understanding of supply routes, cross-border flows and markets in the Sudan context

Ensure dynamics of cash and markets in conflict settings are well reflected



RESEARCH AND TECHNICAL SKILLS





Oversee the development, contextualization and analysis of qualitative and quantitative data.

Support field teams in implementing data collection

Produce high quality research outputs in English.



STAFF MANAGEMENT AND TRAINING





Promote capacity building across the IMPACT Sudan mission related to deepening analytical capacities using existing research (capacity building portfolio will depend on level of experience).



COORDINATION

INTERNAL COORDINATION





Interact autonomously with HQ departments and possibly serving as a mission focal point for particular themes or technical areas;

Coordinate with research units and teams to move forward or improve aspects of the research cycle;

Supporting senior management with designing, planning, and implementing strategies, and objectives.

External Coordination

Continuous engagement with the partners adhering to the timelines and consultative process for the research cycle



The Senior Assessment Officer will maintain the strictest confidentiality on all data collected and related processes. They will actively take measures to prevent the unauthorized sharing of any information and data belonging to IMPACT and its partners, or collected during their assignment with IMPACT.

REQUIREMENTS





Academic qualifications Excellent academic qualifications are required. A master’s degree or equivalent in a relevant discipline (e.g. international studies, development, humanitarian response, data science, political science, etc.) is an asset.

Y ars of work experience At least 2-3 years of relevant working experience in a humanitarian setting or equivalent, which could include assessments, monitoring and evaluation, research design and analysis.

Research skills Excellent quantitative and qualitative research data analysis experience is required.

Communication/reporting skills Excellent verbal and written communication and drafting skills in English for effective reporting are required.

Software skills Proven knowledge of the Microsoft Office Suite, to include Word, Excel, and PowerPoint. Familiarity with R, SPSS and/or STATA or other statistical analysis software is an asset

Familiarity with aid system Good understanding of the aid system and the research community. Prior experience with humanitarian coordination forums is an asset.

Thematic experience Prior experience with Cash and Markets is an asset.

Experience in geographical region Past experience in the region is desirable; knowledge of the national context in Sudan would be a significant asset.

Language skills Fluency in English required, competency in Arabic is a significant asset.



COMPENSATION AND BENEFITS





For this position, salary between 2’520 CHF and 2’640 CHF monthly (before income tax), etc as well as a monthly living allowance of 300 USD NB - IMPACT salaries are strictly determined by our salary grid depending on the grade of the position and the level of education of staff. A location-dependent security and/or isolation adjustment is then applied as a recognition that some staff are required to work in difficult places where living and working conditions are much more difficult than elsewhere.

Acc mmodation and food provided in the guesthouse.

Enrolment in Swiss private pension fund (Swisslife – approx. 9.975% of staff gross salary), health insurance, life insurance and repatriation assistance.

F ight tickets every 6 months & visa fees covered (in-country travel costs and professional expenses are fully covered).

Contribution to the luggage transportation: between 20 and 100 kgs, depending on the length of the contract (+ luggage and personal property insurance)

Annual leave of 36 days per year. Public holidays of the country of assignment. Family/compassionate leave when applicable.

Predeparture induction - 3 days at IMPACT Initiatives’s HQ in Geneva + one week pre-departure training in ACTED HQ in Paris, including a 4-days in situ security training;

I PACT prioritizes the psychological safety of its staff and the health insurance provided covers, among others, up to 1000 € per year of psychosocial counselling fees.





How to apply

Please apply directly on the website : Senior Assessment Officer –

Job Title: IT Administrator I, ICT Support

Department: Operations

Report to: Global IT Manager II

Duration: Full-time

Job Location: Uganda/Kampala

About CRS:

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.

Job Summary:

The Information Communication Technology (ICT) Support Administrator provides advanced regional technical support to CRS staff and operations in alignment with global ICT support protocols. This role handles escalated technical issues from Tier I (Service Desk), coordinates with field ICT contacts, ensures ICT standards are maintained across country offices, and supports consistent and effective ICT operations throughout the region.

Roles and Key Responsibilities:

Advanced Support and Troubleshooting





Respond to and resolve escalated technical support tickets from Tier I, providing advanced troubleshooting for hardware, software, and network issues across multiple countries.

rack all activity in ServiceNow and ensure high standards for ticket documentation and closure.

Prepare and submit monthly service performance and issue trend reports to the ICT Support Manager.



System and Device Management





Configure and deploy ICT equipment (laptops, printers, networking hardware, etc.) remotely or on-site.

Monitor system performance and ensure user devices comply with security requirements.

Collaborate with the Global ICT team on updates, deployments, and support standards.



Regional Coordination and Onboarding Support





Provide ICT provisioning and account setup for new staff.

Deliver onboarding and orientation for regional and country office staff on ICT systems and standards.

Coordinate with local ICT contacts and regional leadership to ensure smooth service delivery.



Asset Management and Procurement Support





Ensure the enrollment of computers on the agency standard device management platform (Intune).

Provide input for procurement of equipment/services and ensure compliance with CRS ICT standards.

Support device lifecycle management activities, including disposal.



Documentation, Reporting, and Compliance





Contribute to technical documentation, troubleshooting guides, and knowledge articles.

Ensure devices and user environments adhere to ICT security policies and data protection regulations.



Preferred Qualifications and Experience





Minimum 2 years’ experience in ICT support or systems administration, preferably in a regional or multi-office context.

C rtifications such as CompTIA A+/Network+, Microsoft Certified Associate, or ITIL Foundation preferred.

Experience with ticketing systems (e.g., ServiceNow), endpoint management, and cloud platforms (Microsoft 365).



Knowledge, Skills and Abilities





Strong customer service orientation with effective interpersonal, verbal, and written communication skills.

Ability to work effectively both independently and as part of a distributed, multicultural team.

Proactive problem-solving skills, strong attention to detail, and ability to follow established procedures.

Basic knowledge of Microsoft Intune Suite for endpoint enrollment, troubleshooting, and reporting.

Ability to support and troubleshoot Windows, macOS, iOS, and Android devices using standard documentation or guidance.

Fundamental understanding of Microsoft 365, including SharePoint and Teams.

Awareness of endpoint security practices, including patch deployment, encryption support, and secure device disposal.

Ability to use monitoring tools to identify issues, document incidents, and escalate appropriately following guidelines.

Strong documentation skills for recording incidents, drafting user instructions, and updating knowledge articles.

Familiarity with ITIL fundamentals and a commitment to continuous learning and improvement.



Required Languages—English fluency required.

Travel—Must be willing and able to travel up to 10% to the field locations.

Agency-wide Competencies (for all CRS Staff)

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.





Per onal Accountability—consistently takes responsibility for one’s own actions.

Act with Integrity—consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.

B ilds and Maintains Trust—shows consistency between words and actions.

C llaborates with Others—works effectively in intercultural and diverse teams.

O en to Learn—seeks out experiences that may change perspective or provide an opportunity to learn new things.



Agency Leadership Competencies:





L ad Change—continually looks for ways to improve the agency through a culture of agility, openness, and innovation.

D velops and Recognizes Others—builds the capacity of staff to reach their full potential and enhance team and agency performance.

S rategic Mindset—understands role in translating, communicating, and implementing agency strategy and team principles.



Key Working Relationships:

Supervisory Responsibilities: none.

Internal: CRS regional and country office staff, Global ICT team.

External: ICT vendors, service providers, and consultants.

“Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position”.





How to apply

CRS is an Equal Opportunity Employer: We encourage all qualified candidates to apply for this position, including individuals from marginalized backgrounds and people with disabilities. Please ensure you follow the instructions outlined below when applying.





This osition is open to Ugandan nationals only.

Submit your application no later than 5:00 PM on October 3, 2025.

Applications will only be accepted electronically via the following link: Note: Only shortlisted candidates will be contacted.

We are currently looking for a Senior Assessment Officer to support our Sudan country team, currently based in Kampala, Uganda

Position: Assessment Officer

Contract duration: 6 months

Starting Date: 1 October 2025

Location: Kampala, Uganda or Nairobi, Kenya.

COUNTRY PROFILE

Clashes between the Sudanese Armed Forces (SAF) and the Rapid Support Forces (RSF) erupted in Khartoum on 15 April 2023 and spread quickly across the country. Civilians have fled areas affected by fighting in large numbers, including to Chad, Egypt and South Sudan. Prices of food, fuel and other basic goods have skyrocketed skyrocketing, making critical goods unaffordable for many people. Half of Sudan’s population are in need of humanitarian assistance, and the country is on the verge of a catastrophic hunger crisis. Humanitarian organizations are racing to respond to the most pressing needs wherever and whenever feasible, with access issues complicating the ability of actors to respond. In this fast-evolving context, IMPACT Initiatives is working to inform the emergency response to enable effective prioritization with scarce resources.

POSITION PROFILE

Under the line management of the HPPU Research Manager, the Assessment Officer will take responsibility for a new workstream on Cash and Markets focused on supporting programmatic activities to strengthen markets in the Darfurs via market and supply chain assessments. This involves liaising with partner organisations who carry out data collection, supporting data cleaning, analysing findings, and crafting outputs such as factsheets and written reports that interpret these findings for partners.

This position requires strong research skills, a willingness to work in a team, an analytical mind, creativity, and independence. Knowledge of the national or regional context in Sudan, as well as fluency in Arabic are considered a strong asset. Candidates should have strong writing and presentation skills and be able to clearly think through and articulate implications of research findings. The position will regularly require looking at data, pulling out relevant findings, writing engaging briefs and factsheets, presenting findings to external audiences with varying amounts of data literacy, and guiding colleagues in how to think more analytically about their own research.

BACKGROUND ON CASH AND MARKET ASSESSMENTS

In recent decades, humanitarian action has moved towards giving aid in the form of cash or voucher assistance (CVA) issued directly to beneficiaries. This gives beneficiaries a choice in how to spend aid money, and it also supports livelihoods, markets, and supply chains within impacted localities. Effective CVA must be backed by informed research on price levels, the availability of goods, and the resilience of supply chains across different localities. More widely, Cash and Markets-based research can inform other humanitarian and developmental interventions, such as market strengthening initiatives in the form of business grants, infrastructure projects, and supply-chain strengthening.

RESPONSIBILITIES

The Assessment Officer’s responsibilities include:

RESEARCH CYCLE MANAGEMENT





Ensure research methodology and tools reflect market functionality, supply chain dynamics in Sudan, and align with partner capacities

anaging relevant research cycles end-to-end, including oversight of research design, data collection, or analysis.

Manage timelines and deliverables aligning outputs with partners programmatic objectives



CONTEXTUAL UNDERSTANDING





Develop an understanding of supply routes, cross-border flows and markets in the Sudan context

Ensure dynamics of cash and markets in conflict settings are well reflected



RESEARCH AND TECHNICAL SKILLS





Oversee the development, contextualization and analysis of qualitative and quantitative data.

Support field teams in implementing data collection

Produce high quality research outputs in English.



STAFF MANAGEMENT AND TRAINING





Promote capacity building across the IMPACT Sudan mission related to deepening analytical capacities using existing research (capacity building portfolio will depend on level of experience).



COORDINATION

INTERNAL COORDINATION





Interact autonomously with HQ departments and possibly serving as a mission focal point for particular themes or technical areas;

Coordinate with research units and teams to move forward or improve aspects of the research cycle;

Supporting senior management with designing, planning, and implementing strategies, and objectives.

External Coordination

Continuous engagement with the partners adhering to the timelines and consultative process for the research cycle



The Senior Assessment Officer will maintain the strictest confidentiality on all data collected and related processes. They will actively take measures to prevent the unauthorized sharing of any information and data belonging to IMPACT and its partners, or collected during their assignment with IMPACT.

REQUIREMENTS





Academic qualifications Excellent academic qualifications are required. A master’s degree or equivalent in a relevant discipline (e.g. international studies, development, humanitarian response, data science, political science, etc.) is an asset.

Y ars of work experience At least 2-3 years of relevant working experience in a humanitarian setting or equivalent, which could include assessments, monitoring and evaluation, research design and analysis.

Research skills Excellent quantitative and qualitative research data analysis experience is required.

Communication/reporting skills Excellent verbal and written communication and drafting skills in English for effective reporting are required.

Software skills Proven knowledge of the Microsoft Office Suite, to include Word, Excel, and PowerPoint. Familiarity with R, SPSS and/or STATA or other statistical analysis software is an asset

Familiarity with aid system Good understanding of the aid system and the research community. Prior experience with humanitarian coordination forums is an asset.

Thematic experience Prior experience with Cash and Markets is an asset.

Experience in geographical region Past experience in the region is desirable; knowledge of the national context in Sudan would be a significant asset.

Language skills Fluency in English required, competency in Arabic is a significant asset.



COMPENSATION AND BENEFITS





For this position, salary between 2’520 CHF and 2’640 CHF monthly (before income tax), etc as well as a monthly living allowance of 300 USD NB - IMPACT salaries are strictly determined by our salary grid depending on the grade of the position and the level of education of staff. A location-dependent security and/or isolation adjustment is then applied as a recognition that some staff are required to work in difficult places where living and working conditions are much more difficult than elsewhere.

Acc mmodation and food provided in the guesthouse.

Enrolment in Swiss private pension fund (Swisslife – approx. 9.975% of staff gross salary), health insurance, life insurance and repatriation assistance.

F ight tickets every 6 months & visa fees covered (in-country travel costs and professional expenses are fully covered).

Contribution to the luggage transportation: between 20 and 100 kgs, depending on the length of the contract (+ luggage and personal property insurance)

Annual leave of 36 days per year. Public holidays of the country of assignment. Family/compassionate leave when applicable.

Predeparture induction - 3 days at IMPACT Initiatives’s HQ in Geneva + one week pre-departure training in ACTED HQ in Paris, including a 4-days in situ security training;

I PACT prioritizes the psychological safety of its staff and the health insurance provided covers, among others, up to 1000 € per year of psychosocial counselling fees.

The Business Development Manager will be responsible for driving business growth through strategic planning, market research, and client engagement. This role involves identifying new opportunities, negotiating contracts, and working closely with the sales team to achieve revenue targets. The ideal candidate will have a deep understanding of the real estate market and a proven track record in business development.

DUTIES AND RESPONSIBILITIES

Identify and pursue new business opportunities in the real estate sector.Build and maintain strong client relationships.Develop and implement strategic plans to achieve sales targets.Conduct market research to identify trends and opportunities for growth.Negotiate contracts and close deals with potential clients.Collaborate with the sales team to develop tailored solutions for clients.Attend industry events and network with key stakeholders.Requirements

Qualifications

·    Bachelor's degree in Business, Marketing, Real Estate, or a related field.

·    Proven experience in business development within the Banking or real estate industry.

·    Strong understanding of real estate market dynamics and trends.

·    Excellent negotiation and communication skills.

·    Ability to build and maintain relationships with clients and stakeholders.

·    Strong analytical and strategic planning abilities.

Skills

·    Market Research

·    Sales Strategy

·    Client Relationship Management

·    Contract Negotiation

·    Networking

·    Analytical Thinking

·    Communication