27 Jobs in Wakiso
Customer Service Representative - IT Outreach Specialist
Kampala, Kampala
M365Connect
Posted today
Job Viewed
Job Description
Customer Service Representative - IT Outreach Specialist
Location: Remote | Job Type: Full-time
About Us: At M365Connect, we specialize in connecting elite Microsoft professionals with leading European IT companies. Our commitment to delivering exceptional service and innovative recruitment solutions drives us to excel. Join us in shaping the future of IT recruitment and building strong, professional networks.
The Role: We are seeking a motivated and tech-savvy Customer Service Representative to join our outreach team. This role is crucial in maintaining and expanding our client base by engaging with top-tier IT companies and skilled Microsoft freelancers across Europe. Your mission will be to initiate contact, foster relationships, and articulate our unique value proposition to both potential clients and candidates.
Key Responsibilities:
- Conduct cold calls and outreach efforts to potential IT clients and freelancers, explaining our services and the value we bring.
- Maintain a high level of professionalism and resilience, continuing to engage prospects despite challenges or initial rejections.
- Utilize excellent English communication skills to clearly convey messages and foster relationships.
- Manage communications across multiple channels, ensuring all interactions align with our brand and service standards.
- Collaborate with recruitment and marketing teams to align strategies and enhance outreach effectiveness.
- Demonstrate a high awareness level of industry trends to effectively engage with tech-savvy clients and candidates.
Requirements:
- Proven experience in customer service, particularly in making cold calls and conducting client outreach.
- Exceptional command of the English language, both written and spoken.
- Strong ability to handle pressure and maintain motivation, even when faced with challenges or no response.
- Tech-savvy, with a keen understanding of IT and recruitment industries, especially in the context of Microsoft technologies.
- Excellent interpersonal skills, with a talent for building relationships and influencing decision-makers.
What We Offer:
- A competitive salary and benefits package.
- A supportive environment that fosters professional growth and development.
- The opportunity to work with major IT companies and talented freelancers across Europe.
- A culture that values persistence, resilience, and a positive attitude in the face of challenges.
How to Apply: Interested candidates should submit their resume along with a cover letter detailing their experience in customer service and outreach, particularly within the IT or recruitment sector. Please send your application to by clicking the apply button
This advertiser has chosen not to accept applicants from your region.
0
Senior Assessment Officer for Sudan – Cash & Markets, based in Kampala or Nairobi
Kampala, Kampala
IMPACT Initiatives
Posted 7 days ago
Job Viewed
Job Description
We are currently looking for a Senior Assessment Officer to support our Sudan country team, currently based in Kampala, Uganda
Position: Assessment Officer
Contract duration: 6 months
Starting Date: 1 October 2025
Location: Kampala, Uganda or Nairobi, Kenya.
COUNTRY PROFILE
Clashes between the Sudanese Armed Forces (SAF) and the Rapid Support Forces (RSF) erupted in Khartoum on 15 April 2023 and spread quickly across the country. Civilians have fled areas affected by fighting in large numbers, including to Chad, Egypt and South Sudan. Prices of food, fuel and other basic goods have skyrocketed skyrocketing, making critical goods unaffordable for many people. Half of Sudan’s population are in need of humanitarian assistance, and the country is on the verge of a catastrophic hunger crisis. Humanitarian organizations are racing to respond to the most pressing needs wherever and whenever feasible, with access issues complicating the ability of actors to respond. In this fast-evolving context, IMPACT Initiatives is working to inform the emergency response to enable effective prioritization with scarce resources.
POSITION PROFILE
Under the line management of the HPPU Research Manager, the Assessment Officer will take responsibility for a new workstream on Cash and Markets focused on supporting programmatic activities to strengthen markets in the Darfurs via market and supply chain assessments. This involves liaising with partner organisations who carry out data collection, supporting data cleaning, analysing findings, and crafting outputs such as factsheets and written reports that interpret these findings for partners.
This position requires strong research skills, a willingness to work in a team, an analytical mind, creativity, and independence. Knowledge of the national or regional context in Sudan, as well as fluency in Arabic are considered a strong asset. Candidates should have strong writing and presentation skills and be able to clearly think through and articulate implications of research findings. The position will regularly require looking at data, pulling out relevant findings, writing engaging briefs and factsheets, presenting findings to external audiences with varying amounts of data literacy, and guiding colleagues in how to think more analytically about their own research.
BACKGROUND ON CASH AND MARKET ASSESSMENTS
In recent decades, humanitarian action has moved towards giving aid in the form of cash or voucher assistance (CVA) issued directly to beneficiaries. This gives beneficiaries a choice in how to spend aid money, and it also supports livelihoods, markets, and supply chains within impacted localities. Effective CVA must be backed by informed research on price levels, the availability of goods, and the resilience of supply chains across different localities. More widely, Cash and Markets-based research can inform other humanitarian and developmental interventions, such as market strengthening initiatives in the form of business grants, infrastructure projects, and supply-chain strengthening.
RESPONSIBILITIES
The Assessment Officer’s responsibilities include:
RESEARCH CYCLE MANAGEMENT
Ensure research methodology and tools reflect market functionality, supply chain dynamics in Sudan, and align with partner capacities
anaging relevant research cycles end-to-end, including oversight of research design, data collection, or analysis.
Manage timelines and deliverables aligning outputs with partners programmatic objectives
CONTEXTUAL UNDERSTANDING
Develop an understanding of supply routes, cross-border flows and markets in the Sudan context
Ensure dynamics of cash and markets in conflict settings are well reflected
RESEARCH AND TECHNICAL SKILLS
Oversee the development, contextualization and analysis of qualitative and quantitative data.
Support field teams in implementing data collection
Produce high quality research outputs in English.
STAFF MANAGEMENT AND TRAINING
Promote capacity building across the IMPACT Sudan mission related to deepening analytical capacities using existing research (capacity building portfolio will depend on level of experience).
COORDINATION
INTERNAL COORDINATION
Interact autonomously with HQ departments and possibly serving as a mission focal point for particular themes or technical areas;
Coordinate with research units and teams to move forward or improve aspects of the research cycle;
Supporting senior management with designing, planning, and implementing strategies, and objectives.
External Coordination
Continuous engagement with the partners adhering to the timelines and consultative process for the research cycle
The Senior Assessment Officer will maintain the strictest confidentiality on all data collected and related processes. They will actively take measures to prevent the unauthorized sharing of any information and data belonging to IMPACT and its partners, or collected during their assignment with IMPACT.
REQUIREMENTS
Academic qualifications Excellent academic qualifications are required. A master’s degree or equivalent in a relevant discipline (e.g. international studies, development, humanitarian response, data science, political science, etc.) is an asset.
Y ars of work experience At least 2-3 years of relevant working experience in a humanitarian setting or equivalent, which could include assessments, monitoring and evaluation, research design and analysis.
Research skills Excellent quantitative and qualitative research data analysis experience is required.
Communication/reporting skills Excellent verbal and written communication and drafting skills in English for effective reporting are required.
Software skills Proven knowledge of the Microsoft Office Suite, to include Word, Excel, and PowerPoint. Familiarity with R, SPSS and/or STATA or other statistical analysis software is an asset
Familiarity with aid system Good understanding of the aid system and the research community. Prior experience with humanitarian coordination forums is an asset.
Thematic experience Prior experience with Cash and Markets is an asset.
Experience in geographical region Past experience in the region is desirable; knowledge of the national context in Sudan would be a significant asset.
Language skills Fluency in English required, competency in Arabic is a significant asset.
COMPENSATION AND BENEFITS
For this position, salary between 2’520 CHF and 2’640 CHF monthly (before income tax), etc as well as a monthly living allowance of 300 USD NB - IMPACT salaries are strictly determined by our salary grid depending on the grade of the position and the level of education of staff. A location-dependent security and/or isolation adjustment is then applied as a recognition that some staff are required to work in difficult places where living and working conditions are much more difficult than elsewhere.
Acc mmodation and food provided in the guesthouse.
Enrolment in Swiss private pension fund (Swisslife – approx. 9.975% of staff gross salary), health insurance, life insurance and repatriation assistance.
F ight tickets every 6 months & visa fees covered (in-country travel costs and professional expenses are fully covered).
Contribution to the luggage transportation: between 20 and 100 kgs, depending on the length of the contract (+ luggage and personal property insurance)
Annual leave of 36 days per year. Public holidays of the country of assignment. Family/compassionate leave when applicable.
Predeparture induction - 3 days at IMPACT Initiatives’s HQ in Geneva + one week pre-departure training in ACTED HQ in Paris, including a 4-days in situ security training;
I PACT prioritizes the psychological safety of its staff and the health insurance provided covers, among others, up to 1000 € per year of psychosocial counselling fees.
How to apply
Please apply directly on the website : Senior Assessment Officer –
Position: Assessment Officer
Contract duration: 6 months
Starting Date: 1 October 2025
Location: Kampala, Uganda or Nairobi, Kenya.
COUNTRY PROFILE
Clashes between the Sudanese Armed Forces (SAF) and the Rapid Support Forces (RSF) erupted in Khartoum on 15 April 2023 and spread quickly across the country. Civilians have fled areas affected by fighting in large numbers, including to Chad, Egypt and South Sudan. Prices of food, fuel and other basic goods have skyrocketed skyrocketing, making critical goods unaffordable for many people. Half of Sudan’s population are in need of humanitarian assistance, and the country is on the verge of a catastrophic hunger crisis. Humanitarian organizations are racing to respond to the most pressing needs wherever and whenever feasible, with access issues complicating the ability of actors to respond. In this fast-evolving context, IMPACT Initiatives is working to inform the emergency response to enable effective prioritization with scarce resources.
POSITION PROFILE
Under the line management of the HPPU Research Manager, the Assessment Officer will take responsibility for a new workstream on Cash and Markets focused on supporting programmatic activities to strengthen markets in the Darfurs via market and supply chain assessments. This involves liaising with partner organisations who carry out data collection, supporting data cleaning, analysing findings, and crafting outputs such as factsheets and written reports that interpret these findings for partners.
This position requires strong research skills, a willingness to work in a team, an analytical mind, creativity, and independence. Knowledge of the national or regional context in Sudan, as well as fluency in Arabic are considered a strong asset. Candidates should have strong writing and presentation skills and be able to clearly think through and articulate implications of research findings. The position will regularly require looking at data, pulling out relevant findings, writing engaging briefs and factsheets, presenting findings to external audiences with varying amounts of data literacy, and guiding colleagues in how to think more analytically about their own research.
BACKGROUND ON CASH AND MARKET ASSESSMENTS
In recent decades, humanitarian action has moved towards giving aid in the form of cash or voucher assistance (CVA) issued directly to beneficiaries. This gives beneficiaries a choice in how to spend aid money, and it also supports livelihoods, markets, and supply chains within impacted localities. Effective CVA must be backed by informed research on price levels, the availability of goods, and the resilience of supply chains across different localities. More widely, Cash and Markets-based research can inform other humanitarian and developmental interventions, such as market strengthening initiatives in the form of business grants, infrastructure projects, and supply-chain strengthening.
RESPONSIBILITIES
The Assessment Officer’s responsibilities include:
RESEARCH CYCLE MANAGEMENT
Ensure research methodology and tools reflect market functionality, supply chain dynamics in Sudan, and align with partner capacities
anaging relevant research cycles end-to-end, including oversight of research design, data collection, or analysis.
Manage timelines and deliverables aligning outputs with partners programmatic objectives
CONTEXTUAL UNDERSTANDING
Develop an understanding of supply routes, cross-border flows and markets in the Sudan context
Ensure dynamics of cash and markets in conflict settings are well reflected
RESEARCH AND TECHNICAL SKILLS
Oversee the development, contextualization and analysis of qualitative and quantitative data.
Support field teams in implementing data collection
Produce high quality research outputs in English.
STAFF MANAGEMENT AND TRAINING
Promote capacity building across the IMPACT Sudan mission related to deepening analytical capacities using existing research (capacity building portfolio will depend on level of experience).
COORDINATION
INTERNAL COORDINATION
Interact autonomously with HQ departments and possibly serving as a mission focal point for particular themes or technical areas;
Coordinate with research units and teams to move forward or improve aspects of the research cycle;
Supporting senior management with designing, planning, and implementing strategies, and objectives.
External Coordination
Continuous engagement with the partners adhering to the timelines and consultative process for the research cycle
The Senior Assessment Officer will maintain the strictest confidentiality on all data collected and related processes. They will actively take measures to prevent the unauthorized sharing of any information and data belonging to IMPACT and its partners, or collected during their assignment with IMPACT.
REQUIREMENTS
Academic qualifications Excellent academic qualifications are required. A master’s degree or equivalent in a relevant discipline (e.g. international studies, development, humanitarian response, data science, political science, etc.) is an asset.
Y ars of work experience At least 2-3 years of relevant working experience in a humanitarian setting or equivalent, which could include assessments, monitoring and evaluation, research design and analysis.
Research skills Excellent quantitative and qualitative research data analysis experience is required.
Communication/reporting skills Excellent verbal and written communication and drafting skills in English for effective reporting are required.
Software skills Proven knowledge of the Microsoft Office Suite, to include Word, Excel, and PowerPoint. Familiarity with R, SPSS and/or STATA or other statistical analysis software is an asset
Familiarity with aid system Good understanding of the aid system and the research community. Prior experience with humanitarian coordination forums is an asset.
Thematic experience Prior experience with Cash and Markets is an asset.
Experience in geographical region Past experience in the region is desirable; knowledge of the national context in Sudan would be a significant asset.
Language skills Fluency in English required, competency in Arabic is a significant asset.
COMPENSATION AND BENEFITS
For this position, salary between 2’520 CHF and 2’640 CHF monthly (before income tax), etc as well as a monthly living allowance of 300 USD NB - IMPACT salaries are strictly determined by our salary grid depending on the grade of the position and the level of education of staff. A location-dependent security and/or isolation adjustment is then applied as a recognition that some staff are required to work in difficult places where living and working conditions are much more difficult than elsewhere.
Acc mmodation and food provided in the guesthouse.
Enrolment in Swiss private pension fund (Swisslife – approx. 9.975% of staff gross salary), health insurance, life insurance and repatriation assistance.
F ight tickets every 6 months & visa fees covered (in-country travel costs and professional expenses are fully covered).
Contribution to the luggage transportation: between 20 and 100 kgs, depending on the length of the contract (+ luggage and personal property insurance)
Annual leave of 36 days per year. Public holidays of the country of assignment. Family/compassionate leave when applicable.
Predeparture induction - 3 days at IMPACT Initiatives’s HQ in Geneva + one week pre-departure training in ACTED HQ in Paris, including a 4-days in situ security training;
I PACT prioritizes the psychological safety of its staff and the health insurance provided covers, among others, up to 1000 € per year of psychosocial counselling fees.
How to apply
Please apply directly on the website : Senior Assessment Officer –
This advertiser has chosen not to accept applicants from your region.
1
IT Administrator I, ICT Support
Kampala, Kampala
Catholic Relief Services
Posted 9 days ago
Job Viewed
Job Description
Job Title: IT Administrator I, ICT Support
Department: Operations
Report to: Global IT Manager II
Duration: Full-time
Job Location: Uganda/Kampala
About CRS:
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.
Job Summary:
The Information Communication Technology (ICT) Support Administrator provides advanced regional technical support to CRS staff and operations in alignment with global ICT support protocols. This role handles escalated technical issues from Tier I (Service Desk), coordinates with field ICT contacts, ensures ICT standards are maintained across country offices, and supports consistent and effective ICT operations throughout the region.
Roles and Key Responsibilities:
Advanced Support and Troubleshooting
Respond to and resolve escalated technical support tickets from Tier I, providing advanced troubleshooting for hardware, software, and network issues across multiple countries.
rack all activity in ServiceNow and ensure high standards for ticket documentation and closure.
Prepare and submit monthly service performance and issue trend reports to the ICT Support Manager.
System and Device Management
Configure and deploy ICT equipment (laptops, printers, networking hardware, etc.) remotely or on-site.
Monitor system performance and ensure user devices comply with security requirements.
Collaborate with the Global ICT team on updates, deployments, and support standards.
Regional Coordination and Onboarding Support
Provide ICT provisioning and account setup for new staff.
Deliver onboarding and orientation for regional and country office staff on ICT systems and standards.
Coordinate with local ICT contacts and regional leadership to ensure smooth service delivery.
Asset Management and Procurement Support
Ensure the enrollment of computers on the agency standard device management platform (Intune).
Provide input for procurement of equipment/services and ensure compliance with CRS ICT standards.
Support device lifecycle management activities, including disposal.
Documentation, Reporting, and Compliance
Contribute to technical documentation, troubleshooting guides, and knowledge articles.
Ensure devices and user environments adhere to ICT security policies and data protection regulations.
Preferred Qualifications and Experience
Minimum 2 years’ experience in ICT support or systems administration, preferably in a regional or multi-office context.
C rtifications such as CompTIA A+/Network+, Microsoft Certified Associate, or ITIL Foundation preferred.
Experience with ticketing systems (e.g., ServiceNow), endpoint management, and cloud platforms (Microsoft 365).
Knowledge, Skills and Abilities
Strong customer service orientation with effective interpersonal, verbal, and written communication skills.
Ability to work effectively both independently and as part of a distributed, multicultural team.
Proactive problem-solving skills, strong attention to detail, and ability to follow established procedures.
Basic knowledge of Microsoft Intune Suite for endpoint enrollment, troubleshooting, and reporting.
Ability to support and troubleshoot Windows, macOS, iOS, and Android devices using standard documentation or guidance.
Fundamental understanding of Microsoft 365, including SharePoint and Teams.
Awareness of endpoint security practices, including patch deployment, encryption support, and secure device disposal.
Ability to use monitoring tools to identify issues, document incidents, and escalate appropriately following guidelines.
Strong documentation skills for recording incidents, drafting user instructions, and updating knowledge articles.
Familiarity with ITIL fundamentals and a commitment to continuous learning and improvement.
Required Languages—English fluency required.
Travel—Must be willing and able to travel up to 10% to the field locations.
Agency-wide Competencies (for all CRS Staff)
Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
Per onal Accountability—consistently takes responsibility for one’s own actions.
Act with Integrity—consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
B ilds and Maintains Trust—shows consistency between words and actions.
C llaborates with Others—works effectively in intercultural and diverse teams.
O en to Learn—seeks out experiences that may change perspective or provide an opportunity to learn new things.
Agency Leadership Competencies:
L ad Change—continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
D velops and Recognizes Others—builds the capacity of staff to reach their full potential and enhance team and agency performance.
S rategic Mindset—understands role in translating, communicating, and implementing agency strategy and team principles.
Key Working Relationships:
Supervisory Responsibilities: none.
Internal: CRS regional and country office staff, Global ICT team.
External: ICT vendors, service providers, and consultants.
“Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position”.
How to apply
CRS is an Equal Opportunity Employer: We encourage all qualified candidates to apply for this position, including individuals from marginalized backgrounds and people with disabilities. Please ensure you follow the instructions outlined below when applying.
This osition is open to Ugandan nationals only.
Submit your application no later than 5:00 PM on October 3, 2025.
Applications will only be accepted electronically via the following link: Note: Only shortlisted candidates will be contacted.
Department: Operations
Report to: Global IT Manager II
Duration: Full-time
Job Location: Uganda/Kampala
About CRS:
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.
Job Summary:
The Information Communication Technology (ICT) Support Administrator provides advanced regional technical support to CRS staff and operations in alignment with global ICT support protocols. This role handles escalated technical issues from Tier I (Service Desk), coordinates with field ICT contacts, ensures ICT standards are maintained across country offices, and supports consistent and effective ICT operations throughout the region.
Roles and Key Responsibilities:
Advanced Support and Troubleshooting
Respond to and resolve escalated technical support tickets from Tier I, providing advanced troubleshooting for hardware, software, and network issues across multiple countries.
rack all activity in ServiceNow and ensure high standards for ticket documentation and closure.
Prepare and submit monthly service performance and issue trend reports to the ICT Support Manager.
System and Device Management
Configure and deploy ICT equipment (laptops, printers, networking hardware, etc.) remotely or on-site.
Monitor system performance and ensure user devices comply with security requirements.
Collaborate with the Global ICT team on updates, deployments, and support standards.
Regional Coordination and Onboarding Support
Provide ICT provisioning and account setup for new staff.
Deliver onboarding and orientation for regional and country office staff on ICT systems and standards.
Coordinate with local ICT contacts and regional leadership to ensure smooth service delivery.
Asset Management and Procurement Support
Ensure the enrollment of computers on the agency standard device management platform (Intune).
Provide input for procurement of equipment/services and ensure compliance with CRS ICT standards.
Support device lifecycle management activities, including disposal.
Documentation, Reporting, and Compliance
Contribute to technical documentation, troubleshooting guides, and knowledge articles.
Ensure devices and user environments adhere to ICT security policies and data protection regulations.
Preferred Qualifications and Experience
Minimum 2 years’ experience in ICT support or systems administration, preferably in a regional or multi-office context.
C rtifications such as CompTIA A+/Network+, Microsoft Certified Associate, or ITIL Foundation preferred.
Experience with ticketing systems (e.g., ServiceNow), endpoint management, and cloud platforms (Microsoft 365).
Knowledge, Skills and Abilities
Strong customer service orientation with effective interpersonal, verbal, and written communication skills.
Ability to work effectively both independently and as part of a distributed, multicultural team.
Proactive problem-solving skills, strong attention to detail, and ability to follow established procedures.
Basic knowledge of Microsoft Intune Suite for endpoint enrollment, troubleshooting, and reporting.
Ability to support and troubleshoot Windows, macOS, iOS, and Android devices using standard documentation or guidance.
Fundamental understanding of Microsoft 365, including SharePoint and Teams.
Awareness of endpoint security practices, including patch deployment, encryption support, and secure device disposal.
Ability to use monitoring tools to identify issues, document incidents, and escalate appropriately following guidelines.
Strong documentation skills for recording incidents, drafting user instructions, and updating knowledge articles.
Familiarity with ITIL fundamentals and a commitment to continuous learning and improvement.
Required Languages—English fluency required.
Travel—Must be willing and able to travel up to 10% to the field locations.
Agency-wide Competencies (for all CRS Staff)
Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
Per onal Accountability—consistently takes responsibility for one’s own actions.
Act with Integrity—consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
B ilds and Maintains Trust—shows consistency between words and actions.
C llaborates with Others—works effectively in intercultural and diverse teams.
O en to Learn—seeks out experiences that may change perspective or provide an opportunity to learn new things.
Agency Leadership Competencies:
L ad Change—continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
D velops and Recognizes Others—builds the capacity of staff to reach their full potential and enhance team and agency performance.
S rategic Mindset—understands role in translating, communicating, and implementing agency strategy and team principles.
Key Working Relationships:
Supervisory Responsibilities: none.
Internal: CRS regional and country office staff, Global ICT team.
External: ICT vendors, service providers, and consultants.
“Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position”.
How to apply
CRS is an Equal Opportunity Employer: We encourage all qualified candidates to apply for this position, including individuals from marginalized backgrounds and people with disabilities. Please ensure you follow the instructions outlined below when applying.
This osition is open to Ugandan nationals only.
Submit your application no later than 5:00 PM on October 3, 2025.
Applications will only be accepted electronically via the following link: Note: Only shortlisted candidates will be contacted.
This advertiser has chosen not to accept applicants from your region.
2
Senior Assessment Officer for Sudan – Cash & Markets, based in Kampala or Nairobi
Kampala, Kampala
IMPACT Initiatives
Posted 9 days ago
Job Viewed
Job Description
We are currently looking for a Senior Assessment Officer to support our Sudan country team, currently based in Kampala, Uganda
Position: Assessment Officer
Contract duration: 6 months
Starting Date: 1 October 2025
Location: Kampala, Uganda or Nairobi, Kenya.
COUNTRY PROFILE
Clashes between the Sudanese Armed Forces (SAF) and the Rapid Support Forces (RSF) erupted in Khartoum on 15 April 2023 and spread quickly across the country. Civilians have fled areas affected by fighting in large numbers, including to Chad, Egypt and South Sudan. Prices of food, fuel and other basic goods have skyrocketed skyrocketing, making critical goods unaffordable for many people. Half of Sudan’s population are in need of humanitarian assistance, and the country is on the verge of a catastrophic hunger crisis. Humanitarian organizations are racing to respond to the most pressing needs wherever and whenever feasible, with access issues complicating the ability of actors to respond. In this fast-evolving context, IMPACT Initiatives is working to inform the emergency response to enable effective prioritization with scarce resources.
POSITION PROFILE
Under the line management of the HPPU Research Manager, the Assessment Officer will take responsibility for a new workstream on Cash and Markets focused on supporting programmatic activities to strengthen markets in the Darfurs via market and supply chain assessments. This involves liaising with partner organisations who carry out data collection, supporting data cleaning, analysing findings, and crafting outputs such as factsheets and written reports that interpret these findings for partners.
This position requires strong research skills, a willingness to work in a team, an analytical mind, creativity, and independence. Knowledge of the national or regional context in Sudan, as well as fluency in Arabic are considered a strong asset. Candidates should have strong writing and presentation skills and be able to clearly think through and articulate implications of research findings. The position will regularly require looking at data, pulling out relevant findings, writing engaging briefs and factsheets, presenting findings to external audiences with varying amounts of data literacy, and guiding colleagues in how to think more analytically about their own research.
BACKGROUND ON CASH AND MARKET ASSESSMENTS
In recent decades, humanitarian action has moved towards giving aid in the form of cash or voucher assistance (CVA) issued directly to beneficiaries. This gives beneficiaries a choice in how to spend aid money, and it also supports livelihoods, markets, and supply chains within impacted localities. Effective CVA must be backed by informed research on price levels, the availability of goods, and the resilience of supply chains across different localities. More widely, Cash and Markets-based research can inform other humanitarian and developmental interventions, such as market strengthening initiatives in the form of business grants, infrastructure projects, and supply-chain strengthening.
RESPONSIBILITIES
The Assessment Officer’s responsibilities include:
RESEARCH CYCLE MANAGEMENT
Ensure research methodology and tools reflect market functionality, supply chain dynamics in Sudan, and align with partner capacities
anaging relevant research cycles end-to-end, including oversight of research design, data collection, or analysis.
Manage timelines and deliverables aligning outputs with partners programmatic objectives
CONTEXTUAL UNDERSTANDING
Develop an understanding of supply routes, cross-border flows and markets in the Sudan context
Ensure dynamics of cash and markets in conflict settings are well reflected
RESEARCH AND TECHNICAL SKILLS
Oversee the development, contextualization and analysis of qualitative and quantitative data.
Support field teams in implementing data collection
Produce high quality research outputs in English.
STAFF MANAGEMENT AND TRAINING
Promote capacity building across the IMPACT Sudan mission related to deepening analytical capacities using existing research (capacity building portfolio will depend on level of experience).
COORDINATION
INTERNAL COORDINATION
Interact autonomously with HQ departments and possibly serving as a mission focal point for particular themes or technical areas;
Coordinate with research units and teams to move forward or improve aspects of the research cycle;
Supporting senior management with designing, planning, and implementing strategies, and objectives.
External Coordination
Continuous engagement with the partners adhering to the timelines and consultative process for the research cycle
The Senior Assessment Officer will maintain the strictest confidentiality on all data collected and related processes. They will actively take measures to prevent the unauthorized sharing of any information and data belonging to IMPACT and its partners, or collected during their assignment with IMPACT.
REQUIREMENTS
Academic qualifications Excellent academic qualifications are required. A master’s degree or equivalent in a relevant discipline (e.g. international studies, development, humanitarian response, data science, political science, etc.) is an asset.
Y ars of work experience At least 2-3 years of relevant working experience in a humanitarian setting or equivalent, which could include assessments, monitoring and evaluation, research design and analysis.
Research skills Excellent quantitative and qualitative research data analysis experience is required.
Communication/reporting skills Excellent verbal and written communication and drafting skills in English for effective reporting are required.
Software skills Proven knowledge of the Microsoft Office Suite, to include Word, Excel, and PowerPoint. Familiarity with R, SPSS and/or STATA or other statistical analysis software is an asset
Familiarity with aid system Good understanding of the aid system and the research community. Prior experience with humanitarian coordination forums is an asset.
Thematic experience Prior experience with Cash and Markets is an asset.
Experience in geographical region Past experience in the region is desirable; knowledge of the national context in Sudan would be a significant asset.
Language skills Fluency in English required, competency in Arabic is a significant asset.
COMPENSATION AND BENEFITS
For this position, salary between 2’520 CHF and 2’640 CHF monthly (before income tax), etc as well as a monthly living allowance of 300 USD NB - IMPACT salaries are strictly determined by our salary grid depending on the grade of the position and the level of education of staff. A location-dependent security and/or isolation adjustment is then applied as a recognition that some staff are required to work in difficult places where living and working conditions are much more difficult than elsewhere.
Acc mmodation and food provided in the guesthouse.
Enrolment in Swiss private pension fund (Swisslife – approx. 9.975% of staff gross salary), health insurance, life insurance and repatriation assistance.
F ight tickets every 6 months & visa fees covered (in-country travel costs and professional expenses are fully covered).
Contribution to the luggage transportation: between 20 and 100 kgs, depending on the length of the contract (+ luggage and personal property insurance)
Annual leave of 36 days per year. Public holidays of the country of assignment. Family/compassionate leave when applicable.
Predeparture induction - 3 days at IMPACT Initiatives’s HQ in Geneva + one week pre-departure training in ACTED HQ in Paris, including a 4-days in situ security training;
I PACT prioritizes the psychological safety of its staff and the health insurance provided covers, among others, up to 1000 € per year of psychosocial counselling fees.
Position: Assessment Officer
Contract duration: 6 months
Starting Date: 1 October 2025
Location: Kampala, Uganda or Nairobi, Kenya.
COUNTRY PROFILE
Clashes between the Sudanese Armed Forces (SAF) and the Rapid Support Forces (RSF) erupted in Khartoum on 15 April 2023 and spread quickly across the country. Civilians have fled areas affected by fighting in large numbers, including to Chad, Egypt and South Sudan. Prices of food, fuel and other basic goods have skyrocketed skyrocketing, making critical goods unaffordable for many people. Half of Sudan’s population are in need of humanitarian assistance, and the country is on the verge of a catastrophic hunger crisis. Humanitarian organizations are racing to respond to the most pressing needs wherever and whenever feasible, with access issues complicating the ability of actors to respond. In this fast-evolving context, IMPACT Initiatives is working to inform the emergency response to enable effective prioritization with scarce resources.
POSITION PROFILE
Under the line management of the HPPU Research Manager, the Assessment Officer will take responsibility for a new workstream on Cash and Markets focused on supporting programmatic activities to strengthen markets in the Darfurs via market and supply chain assessments. This involves liaising with partner organisations who carry out data collection, supporting data cleaning, analysing findings, and crafting outputs such as factsheets and written reports that interpret these findings for partners.
This position requires strong research skills, a willingness to work in a team, an analytical mind, creativity, and independence. Knowledge of the national or regional context in Sudan, as well as fluency in Arabic are considered a strong asset. Candidates should have strong writing and presentation skills and be able to clearly think through and articulate implications of research findings. The position will regularly require looking at data, pulling out relevant findings, writing engaging briefs and factsheets, presenting findings to external audiences with varying amounts of data literacy, and guiding colleagues in how to think more analytically about their own research.
BACKGROUND ON CASH AND MARKET ASSESSMENTS
In recent decades, humanitarian action has moved towards giving aid in the form of cash or voucher assistance (CVA) issued directly to beneficiaries. This gives beneficiaries a choice in how to spend aid money, and it also supports livelihoods, markets, and supply chains within impacted localities. Effective CVA must be backed by informed research on price levels, the availability of goods, and the resilience of supply chains across different localities. More widely, Cash and Markets-based research can inform other humanitarian and developmental interventions, such as market strengthening initiatives in the form of business grants, infrastructure projects, and supply-chain strengthening.
RESPONSIBILITIES
The Assessment Officer’s responsibilities include:
RESEARCH CYCLE MANAGEMENT
Ensure research methodology and tools reflect market functionality, supply chain dynamics in Sudan, and align with partner capacities
anaging relevant research cycles end-to-end, including oversight of research design, data collection, or analysis.
Manage timelines and deliverables aligning outputs with partners programmatic objectives
CONTEXTUAL UNDERSTANDING
Develop an understanding of supply routes, cross-border flows and markets in the Sudan context
Ensure dynamics of cash and markets in conflict settings are well reflected
RESEARCH AND TECHNICAL SKILLS
Oversee the development, contextualization and analysis of qualitative and quantitative data.
Support field teams in implementing data collection
Produce high quality research outputs in English.
STAFF MANAGEMENT AND TRAINING
Promote capacity building across the IMPACT Sudan mission related to deepening analytical capacities using existing research (capacity building portfolio will depend on level of experience).
COORDINATION
INTERNAL COORDINATION
Interact autonomously with HQ departments and possibly serving as a mission focal point for particular themes or technical areas;
Coordinate with research units and teams to move forward or improve aspects of the research cycle;
Supporting senior management with designing, planning, and implementing strategies, and objectives.
External Coordination
Continuous engagement with the partners adhering to the timelines and consultative process for the research cycle
The Senior Assessment Officer will maintain the strictest confidentiality on all data collected and related processes. They will actively take measures to prevent the unauthorized sharing of any information and data belonging to IMPACT and its partners, or collected during their assignment with IMPACT.
REQUIREMENTS
Academic qualifications Excellent academic qualifications are required. A master’s degree or equivalent in a relevant discipline (e.g. international studies, development, humanitarian response, data science, political science, etc.) is an asset.
Y ars of work experience At least 2-3 years of relevant working experience in a humanitarian setting or equivalent, which could include assessments, monitoring and evaluation, research design and analysis.
Research skills Excellent quantitative and qualitative research data analysis experience is required.
Communication/reporting skills Excellent verbal and written communication and drafting skills in English for effective reporting are required.
Software skills Proven knowledge of the Microsoft Office Suite, to include Word, Excel, and PowerPoint. Familiarity with R, SPSS and/or STATA or other statistical analysis software is an asset
Familiarity with aid system Good understanding of the aid system and the research community. Prior experience with humanitarian coordination forums is an asset.
Thematic experience Prior experience with Cash and Markets is an asset.
Experience in geographical region Past experience in the region is desirable; knowledge of the national context in Sudan would be a significant asset.
Language skills Fluency in English required, competency in Arabic is a significant asset.
COMPENSATION AND BENEFITS
For this position, salary between 2’520 CHF and 2’640 CHF monthly (before income tax), etc as well as a monthly living allowance of 300 USD NB - IMPACT salaries are strictly determined by our salary grid depending on the grade of the position and the level of education of staff. A location-dependent security and/or isolation adjustment is then applied as a recognition that some staff are required to work in difficult places where living and working conditions are much more difficult than elsewhere.
Acc mmodation and food provided in the guesthouse.
Enrolment in Swiss private pension fund (Swisslife – approx. 9.975% of staff gross salary), health insurance, life insurance and repatriation assistance.
F ight tickets every 6 months & visa fees covered (in-country travel costs and professional expenses are fully covered).
Contribution to the luggage transportation: between 20 and 100 kgs, depending on the length of the contract (+ luggage and personal property insurance)
Annual leave of 36 days per year. Public holidays of the country of assignment. Family/compassionate leave when applicable.
Predeparture induction - 3 days at IMPACT Initiatives’s HQ in Geneva + one week pre-departure training in ACTED HQ in Paris, including a 4-days in situ security training;
I PACT prioritizes the psychological safety of its staff and the health insurance provided covers, among others, up to 1000 € per year of psychosocial counselling fees.
This advertiser has chosen not to accept applicants from your region.
3
Apiculture Development Officer
Kampala, Kampala
HEKS/EPER
Posted 12 days ago
Job Viewed
Job Description
Posting on behalf of Malaika Honey - Honey is a social enterprise that leads in promoting beekeeping as a tool for livelihood development in Uganda. With a network of outreach centres across the country, we focus on strengthening value chains, training, and trade opportunities in the honey and beekeeping sector.
We are seeking a dynamic and motivated Apiculture Development Officer to join our main office in Kampala. This role will coordinate our national outreach structure, supporting business initiatives, administration, and programme development in line with our mission to empower beekeepers and grow Uganda’s apiculture sector.
Specific Tasks
• Coordinate and supervise activities of Malaika Honey outreach centres across Uganda.
• Track registered farmers, hive numbers, production levels and beekeeper participation reported from each centre.
• Maintain up-to-date databases of beekeepers, groups, and business partners.
• Organise and support in-house and external training workshops, farmer group meetings, and community outreach events.
• Collect, verify, and compile reports from field staff for submission to management and donors.
• Prepare monthly and quarterly performance summaries for outreach activities.
• Support procurement and distribution of equipment, training materials and supplies to centres.
• Ensure that outreach teams follow company policies and procedures.
• Work with the admin team to prepare budgets and monitor expenses for outreach operations.
• Communicate regularly with regional coordinators to address challenges and share updates.
• Draft proposals, concept notes, and progress reports for partners and donors.
• Liaise with external stakeholders (NGOs, government agencies, buyers) to build partnerships.
• Support marketing and trade initiatives for honey and other bee products.
• Contribute to business strategy discussions, giving feedback from the field to management.
Required Qualifications & Experience
Bachelor’s degree in Agriculture, Agribusiness, Business administration; Rural Development or a related field.
inimum of three years of experience in programme coordination, agribusiness, or development project management.
Strong administrative and organisational skills.
Proven ability to manage multiple priorities and work with a diverse team.
Excellent communication and report-writing skills.
Proficiency in Microsoft Office and basic data management.
Commitment to community development and social enterprise values.
Desirable Skills
Practical knowledge of beekeeping and honey value chains in Uganda.
Experience working with farmer groups, cooperatives, or rural livelihoods programmes.
Grant writing or donor reporting experience.
How to apply
Interested candidates are invited to submit:
A cover letter (maximum one page) outlining your motivation and suitability for the role.
A detailed CV (maximum three pages) with contact information for at least two professional referees.
Applications should be sent by email to: with the subject line: Application – Apiculture Development Officer**.**
Only shortlisted candidates will be contacted.
We are seeking a dynamic and motivated Apiculture Development Officer to join our main office in Kampala. This role will coordinate our national outreach structure, supporting business initiatives, administration, and programme development in line with our mission to empower beekeepers and grow Uganda’s apiculture sector.
Specific Tasks
• Coordinate and supervise activities of Malaika Honey outreach centres across Uganda.
• Track registered farmers, hive numbers, production levels and beekeeper participation reported from each centre.
• Maintain up-to-date databases of beekeepers, groups, and business partners.
• Organise and support in-house and external training workshops, farmer group meetings, and community outreach events.
• Collect, verify, and compile reports from field staff for submission to management and donors.
• Prepare monthly and quarterly performance summaries for outreach activities.
• Support procurement and distribution of equipment, training materials and supplies to centres.
• Ensure that outreach teams follow company policies and procedures.
• Work with the admin team to prepare budgets and monitor expenses for outreach operations.
• Communicate regularly with regional coordinators to address challenges and share updates.
• Draft proposals, concept notes, and progress reports for partners and donors.
• Liaise with external stakeholders (NGOs, government agencies, buyers) to build partnerships.
• Support marketing and trade initiatives for honey and other bee products.
• Contribute to business strategy discussions, giving feedback from the field to management.
Required Qualifications & Experience
Bachelor’s degree in Agriculture, Agribusiness, Business administration; Rural Development or a related field.
inimum of three years of experience in programme coordination, agribusiness, or development project management.
Strong administrative and organisational skills.
Proven ability to manage multiple priorities and work with a diverse team.
Excellent communication and report-writing skills.
Proficiency in Microsoft Office and basic data management.
Commitment to community development and social enterprise values.
Desirable Skills
Practical knowledge of beekeeping and honey value chains in Uganda.
Experience working with farmer groups, cooperatives, or rural livelihoods programmes.
Grant writing or donor reporting experience.
How to apply
Interested candidates are invited to submit:
A cover letter (maximum one page) outlining your motivation and suitability for the role.
A detailed CV (maximum three pages) with contact information for at least two professional referees.
Applications should be sent by email to: with the subject line: Application – Apiculture Development Officer**.**
Only shortlisted candidates will be contacted.
This advertiser has chosen not to accept applicants from your region.
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